Watchfire's commitment to service and support is unmatched among LED sign manufacturers. We are dedicated to offering the best service possible to our customers before, during and after the sale.
For quick service answers, visit our KnowledgeBase for self-help or get help via live online chat.
PRODUCT SUPPORT FOR WATCHFIRE CUSTOMERS
Warranty
The Watchfire Warranty covers all sign electronics and LEDs on your message center for a full five years. To the best of our knowledge, this warranty, which is five times longer than most, is the best in the sign industry.
Learn more about the Watchfire Warranty >>
Tech Support & Troubleshooting
Our Watchfire service KnowledgeBase contains extensive service information to help identify and fix issues you may have with your LED sign or Ignite® Graphics Software. Watchfire tech support reps are also available by phone and online to answer questions six days a week.
Our outstanding customer support record shows that there's a 9-in-10 chance you'll speak to a tech rep when you call during business hours. If not, Watchfire gives you the option to leave a message and we will return your call, usually within four minutes, so there's no need to wait on hold.
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Sign History
Watchfire stores your LED sign's entire sales and installation history, including any tech or support calls you've made in the past. These records are invaluable when troubleshooting individual LED signs. There's no need to waste time repeating (or remembering) past installation or service history. We can serve you better and faster because everything is right at our fingertips.
Software Training
Watchfire provides access to Ignite® Graphics Software specialists for our customers who would like to receive training beyond what is available in our excellent self-tutorial owner's manual.
Watchfire offers:
- Scheduled phone training with a software specialist (available Monday through Friday)
- For sign owners: help with display designs and scheduling and more detailed help with Ignite
- For dealers: overview training session of Ignite so you can better help your customers
For more information, please call 1-800-637-2645 and ask to schedule software training.
SERVICE & SUPPORT FOR WATCHFIRE DEALERS
Sales Materials
Watchfire provides a wide range of free printed and digital sales materials so our dealer partners have the tools they need. Talk to your Watchfire territory manager to request the latest materials.
Sign Specification Guides
To maintain the best quality display of video, text, photos and animated graphics, color LED sign dimensions should follow our recommended aspect ratio. Please refer to the Watchfire Aspect Ratio Guide (PDF) to help make the best selection. Your Watchfire Territory Manager can also provide you with our comprehensive Sign Size Guide.
Traffic and Media Analyses
A Watchfire traffic and media analyses provides a valuable way for you to illustrate the impact of an LED sign. Both reports are factual and easy-to-interpret, and bring some real numbers into a process that can feel like a gamble to some customers. We encourage our partner dealers to contact your Watchfire representative to request a site analysis.
Tech Support & Troubleshooting
The Watchfire tech support department is here for your tech workers six days a week. Call or e-mail with general questions or during a repair while on-site. Dealer level access to the Watchfire KnowledgeBase, which contains in-depth service information, is also available.
Parts
Orders received and processed by 2:00 pm CST typically ship the same day. Every effort is made to get sign parts to dealers the next business day. Instead of shipping the damaged board to us and waiting for your replacement part to arrive, Watchfire will ship replacement parts directly to you immediately after you call. Once you receive the part, simply remove the old part and replace it with the new one. As a result, the sign will only be down for a few minutes.
Watchfire promises to support every LED sign model for ten years after the last sign was shipped. When our competitors' signs become obsolete, they sometimes stop offering support, or they charge you more. This won't happen with Watchfire. This is just another reason we are a leading LED sign manufacturer.
Free Artist's Renderings
Sometimes it's difficult to envision an actual Watchfire sign standing on a site. Let our talented artists render a visual representation (stills or video displays) of how it would look once a Watchfire LED sign is installed on your customer's site. Please contact your Watchfire representative for details.
Quick Quotes
Your Watchfire sales representative knows how crucial it is for you to receive a quote without delay. Every dealer request for a price quote is answered as quickly as possible, and in most cases that means mere minutes. For fast service, please contact your Watchfire representative directly.
