Get Help When You Need It

​Watchfire is proud of our history of service and we know that LED signage and software service solutions need to be available at a moment’s notice. That’s why we make it as easy as possible for you by making valuable service information available to you 24/7 in our online KnowledgeBase.

Whether you’re a sign company tech onsite or the owner of a sign, we have answers to common questions in our service portal. Visit watchfiresigns.com/kb and use the search bar at the top of the page to type a keyword, message number or code that’s displayed on your sign. For example, if Ignite software displays error 12029, you can search “12029” to access an article that provides some troubleshooting help. Many times, this error is the result of a change in your network or firewall and your IT team can take corrective action to resolve the issue using tips in the article.

All Watchfire KnowledgeBase articles are written and updated by the professionals in our service and Help Desk departments. We regularly update and adjust instructions for newer versions of software, but still maintain support for legacy products like SuperGraphics Studio. Self-help isn’t for every situation, but it can help get you up and running again, particularly for questions regarding software and communications concerns.

We’ve also provided a number of Ignite OP software tutorial videos to help you create content for your sign. This is a great starting point for anyone looking to create basic text messages all the way to split screen messages. We cover the most heavily used features and go step by step through the complete process. We have tutorial videos for all of our Ignite software products, in addition to manuals and other handy reference materials that you can download.

Using your Watchfire LED sign should be easy, intuitive and stress-free. Our customer service team is dedicated to providing detailed, accurate answers that you can access any time of the day or night. We work hard to ensure that our service and support are the best in the industry, and our service KnowledgeBase is an extension of that commitment. When you have a question regarding your Watchfire sign, make your first stop our online KnowledgeBase.

Our support team is available to help five days a week.