COVID-19 Update from Watchfire Signs

As an essential business, Watchfire has worked hard to deliver business continuity while dealing with the impact on our families and communities. We are monitoring the COVID-19 situation closely and are taking steps to ensure the safety of our employees. In March, we shifted all service, sales support, engineering and product development teams to work remotely from their homes. Part of our emergency preparedness planning involved building the infrastructure that allowed a rapid and seamless transition. Our support team is equipped with the same technology and tools they have when onsite, so you can still contact us by phone, email or live chat as you always have.

Moving the bulk of our office team offsite allows us to safeguard the manufacturing employees who must be at the plant to continue making the world-class LED sign products and digital billboards that you expect from Watchfire. Our facility allows for our operations team to work with ample space for social distancing, and we are following all CDC guidelines. We have sufficient component and materials inventory, and anticipate no disruption in our scheduled shipments. Our design team has produced several pieces of new EasyArt to help existing sign owners communicate important messaging from the CDC as well as business related notices such as pickup or drivethrough services. This artwork can be accessed in our software download portal, and will work on Watchfire digital signs that utilize our Ignite content management system.

In an effort to recognize the health and safety concerns of our employees and customers, all Watchfire Field Technicians have completed OSHA Preparing Workplaces for COVID-19 training. Some state and local authorities began requiring a designated COVID-19 safety supervisor on construction sites in June. Watchfire immediately enrolled all technicians in an approved training course to stay ahead of the regulations. Now, when on a jobsite, all Watchfire Field Technicians can serve as a site safety officer. Since many jobsites are located in schools, hospitals, places of worship, and other public spaces, Watchfire wants to assure our fellow citizens that we are taking every precaution to help ensure the health and wellbeing of our employees, associates and customers.

Watchfire will continue to follow the guidance from national and local governments, as well as the CDC. Our primary goal right now is to protect and support our employees and their families, our customers, and our local communities. As we strive to be proactive and thoughtful in this critical time, please know we are working hard to ensure consistent lead times and reliable service. We stand ready to support you through email, phone, chat, and virtual meetings.

Questions? Let us connect you with your local Watchfire representative.

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