Support

Watchfire is available to answer your questions by phone six days a week, whether you are a technician in the field or the owner of a Watchfire sign. Our in-house Help Desk can give you quick, accurate answers, from basic questions to advanced troubleshooting support. It’s open Monday – Friday from 7 a.m. to 6 p.m., and Saturdays from 7 a.m. to 4 p.m. CT. You can call, email or live chat to speak with one of our customer service heroes.

We cover rapid outbound shipment and ground return for all warranty parts. Parts ship to the requesting sign company the same day when requested by 2 p.m. CT. Replacement parts also are available for at least 10 years after the last sign of that model ships, so even older signs can stay in operation longer.

Our online KnowledgeBase has valuable information on Watchfire’s products, including tips for sign company service technicians for help with installation or trouble-shooting in the field. Available 24/7, the Watchfire KnowledgeBase is available whenever and wherever you need it.

Watchfire’s service and support are unmatched in the industry.