Customer Service

Watchfire is unmatched in its commitment to providing world-class service and support before, during and after the sale.

Our online KnowledgeBase contains extensive service information and is available twenty-four hours a day, seven days a week to provide quick, accurate answers, from basic questions to advanced troubleshooting support. As an additional resource, our Technical Support team members are available to answer your questions by phone six days a week and are available during the week by email and live chat.

Help desk hours
Mon. - Fri. 7:00 a.m. to 6:00 p.m., Sat. 7:00 a.m. to 4:00 p.m., Central time

Parts dispatch and freight costs
Watchfire covers rapid outbound shipment and ground return for all warranty parts. Parts ship same day when requested prior to 2 p.m. CST. Warranty XVS parts receive overnight priority shipping. All other models receive 2-day shipping.

Our support team is available to help six days a week.

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